Refund policy

Refund and return product policy

The Customer can request a return within 10 days of receiving the order, for the following reasons: if the product is too big/small, damaged, does not correspond to the product ordered, or if it is not actually in the package, etc. To start the return request, it is necessary to follow these instructions:

In order to make a return on Gossip Plaza, send the request by email at Identify the reference of your order for which you wish to make a return request, enter the quantity and the reason for the return.
Then Send your request.

To be able to make a return request, the order status must be DISPATCHED.

Gossip Plaza reserves the right not to refund in the following cases:

  • The product is damaged or the original packaging (shoe box, sunglasses case, dust-proof bag) is missing or damaged.
  • Return code. Labels and/or order number are missing
  • Unauthorized or after return deadline

 The shipping, return costs are to be paid by the Customer unless otherwise instructed. Also in the case of damaged or non-compliant products, a return request must be made as indicated above. The damage must be described in detail and photos must be attached demonstrating its extent within and no later than 10 days from receipt of the order. Please send all details to the appropriate contact email address. The refund is issued in the form of a payment refund at the Customer´s profile and account, within a maximum of 15 working days of receipt of the product. Gossip Plaza does not exchange goods.